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Terms And Conditions

Helhal Freelance Media Professionals Platform - Comprehensive Terms and Conditions Agreement

Preamble

This comprehensive Terms and Conditions Agreement ("Agreement") establishes the legal framework governing the relationship between Helhal ("Platform," "we," "us," or "our"), a premier digital networking service headquartered in Riyadh, Kingdom of Saudi Arabia, and all registered users ("User," "you," or "your") accessing our platform. By creating an account, accessing any content, or utilizing any services provided by Helhal, you irrevocably consent to be bound by all provisions contained herein. This Agreement represents the complete and exclusive statement of the mutual understanding between the parties and supersedes all prior written and oral agreements and communications relating to the subject matter hereof.

1. Platform Overview and Service Specifications

Helhal has been meticulously designed as a specialized digital ecosystem catering exclusively to verified freelance media professionals operating within the creative industries. Our platform serves as a dynamic professional hub for photographers, videographers, digital content creators, multimedia artists, graphic designers, and other visual media specialists seeking to expand their professional networks and showcase their creative portfolios.

The platform offers an extensive array of sophisticated features and tools specifically engineered to empower creative professionals:

  • Advanced Portfolio Hosting System: Users benefit from a robust digital portfolio system supporting high-resolution image and video uploads, customizable gallery layouts, and integrated client viewing metrics. Our platform accommodates diverse media formats including RAW files, 4K video, and interactive 360° content.

  • Intelligent Project Inquiry Management: Professionals receive and manage project inquiries through a streamlined dashboard featuring customizable filters, automated response templates, and integrated scheduling tools. The system includes read receipts and inquiry tracking for optimal client communication management.

  • Comprehensive Networking Infrastructure: Helhal provides multifaceted networking capabilities including direct messaging, collaboration request systems, and specialized industry forums. Our platform facilitates meaningful connections through skill-based matching algorithms and geographic proximity indicators.

  • Market Analytics Dashboard: Users gain access to proprietary market insights including regional demand trends, pricing benchmarks, and seasonal opportunity forecasts specifically tailored for the Saudi Arabian creative market.

Explicit Service Limitations and Exclusions

It is imperative to understand that Helhal functions strictly as a professional networking platform and does not operate as:

  • A digital marketplace or escrow service

  • A payment processor or financial intermediary

  • A contracting agency or employment service

  • A quality assurance or performance guarantor

All professional engagements, financial transactions, contractual agreements, and service deliverables occur exclusively between users and their clients outside the Helhal platform ecosystem.

2. User Eligibility Criteria and Account Management

2.1 Minimum Qualification Standards

Prospective users must satisfy the following mandatory requirements:

  • Be at least 18 years of age or meet the legal age of majority in their jurisdiction of residence

  • Possess professional-grade equipment appropriate for their declared specialty

  • Maintain valid business registration where required by Saudi Arabian commercial regulations

  • Carry appropriate professional liability insurance coverage for their field of expertise

2.2 Comprehensive Verification Process

All applicants must successfully complete our multi-stage verification protocol:

  • Submit valid government-issued photo identification

  • Provide minimum five (5) recent work samples demonstrating technical proficiency

  • Supply professional references from at least two (2) industry contacts

  • Complete equipment disclosure form for certain specialized services

  • Undergo identity confirmation through biometric verification where required

2.3 Ongoing User Obligations

Registered professionals must maintain:

  • Current and accurate profile information including contact details

  • Regular portfolio updates (minimum quarterly refresh requirement)

  • Prompt response to verification requests (within 72 hours)

  • Immediate notification of any credential changes

  • Strict compliance with all platform quality guidelines

3. Intellectual Property Framework and Content Usage

3.1 Creator Rights Preservation

Users retain complete ownership of all intellectual property rights associated with their original creative works, including:

  • Full copyright protection for all portfolio content

  • Moral rights regarding attribution and integrity

  • Exclusive control over client usage rights

  • Authority over derivative work creation

3.2 Platform Usage License

By submitting content, users grant Helhal:

  • A non-exclusive, royalty-free license for platform display

  • Limited marketing and promotional usage rights

  • Permission to create thumbnail and preview derivatives

  • Geographic coverage extending worldwide

  • License duration of 90 days post-account termination

3.3 Third-Party Rights Management

Users bear sole responsibility for:

  • Securing valid model and property releases

  • Obtaining music and trademark clearances

  • Acquiring necessary location permits

  • Complying with Saudi Arabian media regulations

4. Data Security Architecture and Privacy Protections

4.1 Information Collection Protocol

We collect:

  • Professional credentials and certifications

  • Geographic location data (city-level precision)

  • Device specifications and technical metadata

  • Usage patterns and interaction analytics

4.2 Security Implementation

Our systems feature:

  • AES-256 encryption for data in transit

  • Multi-factor authentication requirements

  • Regular third-party penetration testing

  • Isolated backup systems with geographic redundancy

4.3 User Security Obligations

You must:

  • Maintain password confidentiality

  • Immediately report suspicious activity

  • Regularly update account credentials

  • Avoid accessing the platform through unsecured networks

5. Professional Conduct Standards and Community Guidelines

5.1 Content Authenticity Requirements

All portfolio submissions must:

  • Be original creations of the submitting user

  • Accurately represent current technical abilities

  • Clearly disclose any AI-assisted elements

  • Properly credit collaborators where applicable

5.2 Prohibited Content Categories

Strictly forbidden material includes:

  • Copyright-infringing works

  • Adult or explicit content without proper warnings

  • Politically or religiously inflammatory material

  • Misleading before/after representations

5.3 Behavioral Expectations

Users must:

  • Maintain professional communication standards

  • Refrain from harassment or discrimination

  • Avoid spamming or unsolicited promotions

  • Respect all platform system boundaries

6. Comprehensive Liability Framework

6.1 General Disclaimers

Helhal expressly disclaims:

  • Warranties of service quality or continuity

  • Guarantees regarding opportunity frequency

  • Responsibility for equipment failures

  • Liability for service interruptions

6.2 Specific Liability Exclusions

We are not liable for:

  • Professional services rendered by users

  • Client relationships formed through the platform

  • Financial transactions between parties

  • Content authenticity or legal compliance

6.3 User Indemnification Obligations

You agree to:

  • Defend Helhal against all claims

  • Cover all damages and expenses

  • Assume responsibility for legal costs

  • Maintain this obligation post-termination

7. Modification and Termination Protocols

7.1 Terms Modification Policy

Helhal reserves the right to:

  • Update terms with 30 days' notice

  • Implement immediate changes for legal compliance

  • Archive previous versions for reference

7.2 Account Termination Procedures

Users may:

  • Initiate voluntary closure with 14 days' notice

  • Request data deletion per GDPR requirements

Helhal may:

  • Suspend accounts for policy violations

  • Permanently ban repeat offenders

  • Retain certain data for legal requirements

8. Governing Law and Dispute Resolution

8.1 Applicable Legal Framework

This Agreement is governed by:

  • Saudi Arabian federal laws

  • Riyadh jurisdiction for disputes

  • Arabic as the controlling language

8.2 Mandatory Resolution Process

All disputes must:

  • First attempt mediation

  • Proceed to arbitration if unresolved

  • Be adjudicated in Riyadh courts

9. General Contractual Provisions

9.1 Entire Agreement Clause

This document constitutes the complete agreement.

9.2 Severability Provision

Invalid provisions shall not affect remaining terms.

9.3 No Waiver Doctrine

Failure to enforce rights doesn't constitute waiver.

9.4 Force Majeure Protection

Excused performance for extraordinary events.

9.5 Notice Requirements

Electronic communications satisfy legal notices.